How do you ship orders?
We ship via USPS, FedEx, or UPS.
Do you offer free shipping?
Yes, all orders above $100 ship free within the U.S. with code Shipit.
Do you ship to PO boxes?
Yes, we do.
Please allow 1-3 business after payment.
Do you ship internationally?
International shipping is available. International shipping is not included in free shipping promotion.
Please note: We only ship Loungefly products to U.S. and Canada.
I need to change my shipping address, what should I do?
Email email@example.com with your name & order # in the subject line or the beginning of the message box if you're using our contact page . Include the email and previous address associated with that order # for verification, then include the updated shipping address of where you want that order to go!
Please note: changing your address within your account DOES NOT update the shipping address for that specific order(s).
How long will it take my order to arrive?
Your order should arrive within 3-8 business days (excluding holidays).
Expedited US shipping should arrive in 2-3 business days (excluding holidays).
Pre-Order items will be shipped within 1-3 business days after arriving at our warehouse. Please note that some items arrive before others.
Canadian customers: Canadian packages will arrive anywhere between 7- 45 business days.
Will I receive tracking information?
You will receive an email with a tracking number when your order ships.
My order hasn’t arrived. What do I do?
Contact us at firstname.lastname@example.org and we will look into the situation. Please include your order number in your email.
Please note Covid-19 has increased shipping times on a lot of packages. Above shipping speeds are estimated and may change with the current shipping climate.