Returns

Refunding or cancelling Pre-orders (Presales) 

As of October 1st 2020 all preorders will be subject to 15% cancellation fee including shipping. Alternatively, you may have full amount as store credit or exchange for a similar value item available at our store. 

Returns or cancellation for in-stock items

We understand that sometimes things just don't work out! That's why we have a 14 day return policy on in Stock items. 

To be eligible for a return, your item must be unused and with tags on. Products must be on the same condition that you received it. It must also be in the original packaging. Not worn, washed or tags removed and free of smells (smoke and pet odors). Shipping costs on original order are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Several types of goods are exempt from being returned. SALE ITEMS, Clearance items, anything discounted more than 20% is non-refundable, or anything that has FINAL SALE written in the description or code.

  • International orders – Any order made outside of the United States will not be eligible for a return or exchange. International orders may qualify for a refund on product price only if order was a result of our error. International refunds will be considered in a case by case basis. 

Non-returnable items:

Items marked 20% off or more.

Final sale items.

Screaming Deal Section and Clearance Items.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned and postmarked more than 14 days after purchase.

Refunds (if applicable)
Once your return is received and inspected we will notify you of the approval or rejection of your refund.

As of October 1st 2020, all refunds and cancellation are subject to a 15% fee of total order including shipping.  

If you are approved for a refund, you will have the choice for partial refund (if applicable), or Full store credit (if applicable)  then your refund will automatically be applied to your credit card or original method of payment, within 7-20 business days.

 

Late or missing refunds (if applicable)

if 7-20 business days have passed and you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spellboutique.com.

Exchanges 

We will happily replace items if they are defective or damaged. Please contact info@spellboutique.com and send a picture of defective item. 

Because we are a small business and our inventory is low, we are unable to exchange items unless they are defective or damaged. If you need a different size, you can return the item for a refund or a store credit, and (if the item is still available) purchase the size you need. 

Manufacturing Defect. Please know that if we still have the item available on our site you are only eligible for exchange or store credit. If we do not have your item, we will offer an exchange on any other available item in stock or store credit. Please know that manufacturing defect is a defect in a product that was not intended.   

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 18730 Nw 12th Street, Pembroke Pines FL 33029. 

Please include a slip with your name and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LOST OR STOLEN PACKAGES:

Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. 

 

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